MConverter ("us", "we", or "our") operates the mconverter.eu website, MConverter mobile apps, and the MConverter API, collectively referred to as the Service.
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data only to provide and improve the Service.
We only collect the minimum amount of necessary data for providing and improving the Service.
By visiting and/or using our Service, your IP address will be logged, together with the user agent, HTTP referrer, and date and time of access.
If you contact us, we collect certain personally identifiable information, such as email and name, so that we can respond to enquiries.
When providing a file for conversion, we do not read or collect the file’s contents for reasons different from converting the file. We collect the number and types of errors when converting, as well as the original file size and name, for statistical purposes.
If you create an MConverter account, we collect your email address and profile picture.
If you choose to support MConverter's development, we may need to collect some information, such as your email address, in order to verify the purchase and unlock your benefits. All financial transactions are handled by Stripe
, or Google Play
. We do not collect your debit/credit card data.
Usage of Data
We use your personal data only to provide and improve our Service. We do not make user profiles or anything similar.
Logging of your IP address is used for preventing abuse of our Service and for broad demographic analysis.
Handling of User Files
In the course of providing the service your files are transferred to and temporarily stored on our servers. We do not read, look into or mine any data from your files or their metadata. We do not make any copies of them. All file processing is done by machine and there is no human interaction with your files. Your files are automatically and irreversibly deleted from our servers at the latest after 72 hours, for conversion with an error. The files of successful conversions are deleted 24 hours after their completion. You can also manually initiate the deletion by clicking the DELETE NOW button.
Sharing of User Data
Your uploaded files will not be given out or sold to anyone. The same applies for the data associated with your MConverter account, if you have one. Any other personally identifiable information will not be given out or sold, either.
Retaining User Data
We will keep your personal data only for as long as it is necessary to provide you with our Services.
You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 30 calendar days of the receipt of a valid request in writing. We might request you to provide additional information to enable us to identify your personal data and/or to verify your identity.
You can contact us (from the CONTACT menu item) in order to delete your MConverter account. This will be done within 30 calendar days.
You can also manually request the deletion of your files by clicking the DELETE NOW button.
We are committed to protect your personal data and your files. Our Service takes all necessary measures to keep your personal information and your files private and secure. Our staff are trained to properly handle your data.
MConverter maintains a secure IT environment and all security measures are constantly adjusted to technical progress. All transfers from and to our Service are SSL encrypted. Our servers are located in the European Union and have the appropriate measures in place to prevent unauthorised access, hacking.
We use Google Analytics to store information about how visitors use our Service so that we can make improvements and provide a better user experience. Google Analytics is a third-party information storage system by Google that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on. You can opt out of the usage of Google Analytics on this and all other websites with a browser extension.
Learn more about opting out
Opt out of ads personalization