How to cancel your MConverter subscription
At MConverter, we have made it easy for you to cancel your subscription. We do not make it purposefully difficult by having you call a phone number and wait, nor do we charge cancellation fees.
To stop your subscription from auto-renewing (i.e. to cancel it), follow these steps:
- Sign in with the account you used to subscribe to MConverter Premium, Plus, or Pro.
- On desktop, click on the account icon at the top right corner.
- On mobile, tap on MENU > SIGN IN.
- Go to My Account after signing in, or if you are already logged into your account.
- On desktop, click on the account icon at the top right corner.
- On mobile, tap on MENU > MY ACCOUNT.
- Click on the MANAGE SUBSCRIPTION button. It may also be called MANAGE PAYMENTS.
- Tap on Cancel Plan in the popup window that opens.
- After cancelling, your paid plan benefits will remain active for the rest of the current billing period.
- We'd appreciate it if you let us know why you're cancelling, though you are not required to specify a reason when unsubscribing.
We are sorry to see you go. If you have any questions, we're here to help. Contact MConverter Support from the main navigation menu.
I can't see any active plans, but I'm still getting charged. Why?
You have probably used a different email address when signing up. Please try logging in with any other email accounts you have and look for the MANAGE SUBSCRIPTION button.
If this doesn't help, contact us and mention your name, the date(s) you were charged, and/or the last 4 digits of your card. This way, we will be able to find and cancel your subscription.